Sharon James (née Stevens) does the OTA assessment work with the contract side of our business.
Considering her previous role, where she headed up our Expert Advice Service team with two other occupational therapy assistants (OTAs), Sharon states:
“I think the Expert Advice Service is a valuable resource that Complete Care Shop have. The primary aim of the Expert Advice Service is to give advice and guidance on product suitability depending on the needs of the person. We’re here to help a customer get the best possible product for their individual needs that we can possibly advise them to get. Whether that’s finding them the right product on Complete Care Shop or sending them somewhere else to get that product.… [We] always suggest they go to their local authority and ask for an occupational therapy assessment. They can also look into a Home Living Consultation with us, if they don’t want to wait.”
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