What to do if your mobility scooter breaks down

Mobility scooters can be a lifeline for those with mobility challenges, providing independence and freedom to navigate the world with ease. But like any other mechanical device, they can occasionally malfunction or break down. If this happens while you’re out and about, you may be left stranded and unsure of what to do next.

In this guide, we'll explore what to do if your mobility scooter breaks down. We’ll discuss some of the most common reasons why mobility scooters stop working, and how to fix them. We’ll also share some crucial tips on preventing and planning for future breakdowns.

Stay calm and move to a safe place

An unexpected mobility scooter breakdown can be a worrying experience, especially if you’re out on your own. However, try not to panic. It may not be easy, but do your best to stay calm – this will help you to think more clearly.

If you are able to walk a short distance, the first thing you should do is move somewhere safe. Stay on the pavement, away from traffic and any other potential hazards. 

If necessary, and if safe to do so, you can also push your mobility scooter to a less busy location. You may have to pull a lever to enable manual operation.

Check for common mobility scooter problems

Mobility scooters can stop working for many reasons, some of which can be fixed quickly and easily. In case of a sudden breakdown, it’s worth checking for some of the most common and easily resolvable issues. 

Only attempt these troubleshooting tips yourself if you are confident it is safe to do so. Otherwise, stay put and call for help.

Key not fully inserted

Make sure that the key is fully inserted into the ignition switch and turned to the "on" position. A partially inserted key can prevent the scooter from working. Remove the key, inspect the ignition switch for any obstructions, and then re-insert the key fully before turning it.

Manual freewheel lever engaged

Most mobility scooters have a manual freewheel lever that disengages the motor, allowing you to push the scooter without resistance. If this lever is accidentally engaged, the scooter won't move under its own power. Locate the freewheel lever (usually near the rear wheels) and check that it is disengaged.

Loose battery

Sometimes, battery connections can become loose, causing the mobility scooter to suddenly stop working. This may be more likely to occur in collapsible travel scooters and those with removable batteries. Check to make sure that the battery pack is seated properly and that all connections are secure. 

Power save mode

To conserve battery life, some mobility scooters have a power-saving mode that turns on after a period of inactivity. This mode may prevent the scooter from responding to your inputs. Refer to your owner's manual for instructions on how to reset the power-saving mode on your specific model.

Locked joystick

Some mobility scooters have joystick steering, similar to powered wheelchairs. These often come with a built-in ‘joystick lock’ function to secure the scooter when not in use. If your mobility scooter has a joystick, check that it has not been accidentally locked. The user manual will provide instructions on how to do this.

Call for help

If you can’t get your mobility scooter working, the next step is to call someone for help. This could be a friend, family member or any other trusted person who could come and pick you up. You may need to ask them to bring a wheelchair or other mobility aid to help you get to their car if you can’t walk unaided. 

Ideally, contact someone with a car big enough to transport your mobility scooter. Otherwise, you may need to have someone push your scooter home, or call a company to recover it. Don’t be afraid to ask others around you for help if you don’t have a mobile phone. 

If you have broken down somewhere dangerous – like a busy road – and you feel your life is at risk, call 999.

Mobility scooter breakdown cover

Mobility scooter breakdowns can happen to anyone, so you should always have a plan in place in case of emergencies. For example, always tell someone where you’re going and what time you’ll be back, and take a fully charged mobile phone with you.

You may also wish to consider mobility scooter insurance. Many policies include breakdown cover and roadside recovery services, so you’ll always have someone to call if stranded. 

At Complete Care Shop, all of our mobility scooters come with one month’s free insurance, with the option to purchase an additional year of cover. This includes 24/7 breakdown recovery if you’re stranded within 50 miles of your home.

The importance of annual servicing

To reduce the risk of your mobility scooter breaking down, it’s important to keep it in good condition. We recommend booking an annual mobility scooter service for your peace of mind. This will help identify any potential issues before they cause a problem. 

Contact us today to learn more about the services available at Complete Care Shop. Whether you’re looking for mobility scooter servicing, repairs, insurance cover or expert product advice, our friendly team will be happy to help.